Last Updated: August 05, 2026
Welcome to HerboEarth (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit or make a purchase from our website.
At HerboEarth, customer satisfaction is important to us. Our Refund & Returns Policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be returned in its original packaging.
Certain products cannot be returned due to health and safety reasons, including:
To complete your return request, we require:
Please do not send your purchase back to the manufacturer unless instructed by our support team.
Partial refunds may be granted in the following situations:
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed and credited to your original payment method within 5–10 business days, depending on your payment provider or bank.
If you have not received your refund:
If you still have not received your refund after completing these steps, please contact us at:
Email: support@herboearth.com
Only regular-priced items are eligible for refunds. Sale, promotional, or discounted items are generally non-refundable unless they arrive damaged or defective.
We only replace products that are defective, damaged during shipping, or if you received the wrong item.
If you need an exchange, please contact us at:
Email: support@herboearth.com
Our support team will provide further return instructions if your exchange request is approved.
If the item was purchased as a gift and shipped directly to you, any approved refund or replacement will be handled according to the original purchase details.
If your return request is approved, we will provide instructions on where to send your item.
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect product.
Original shipping charges are non-refundable unless otherwise required by applicable law.
For valuable returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.